PROJECTS | Bravo17

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PROJECTS

Mission Effectiveness, USAF/USSF IT

Developed a strategy to measure UX and Performance on three new user-centered platforms, including a “Voice of the Customer program, Digital Experience Monitoring and Synthetic Transaction Monitoring at the WAN boundary. From 2021 to 2023, user satisfaction improved from about 32% to about 54%, or about 2X more satisfied users than dissatisfied.

Mission Effectiveness,
USAF Business Systems

A platform to track user feedback about Air Force applications and provide situational awareness at all levels. Identify which systems need to improve in terms of user experience and how to improve them.

Upskilling Results, Digital U

Digital U was created to give Airmen and Guardians access to leading commercial online training. Digital U is now the #1 rated application in the AF IT Pulse monthly user survey.

Healthier, Longer Lives, BlueZones

How do you help a community improve its health and well-being by living healthier lifestyles?

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